FAQ.
Plain-English answers for checkout, order requests, crypto/manual payment review, shipping, final sales, missing packages, digital services, and support.
What is LarpShop?
LarpShop.org is an online storefront for physical novelty items, display props, style accessories, digital presentation services, and request-based custom items.
The idea is simple: items and services that help with presentation, style, content, staging, and the rich-looking act. That does not mean using props or services for fraud, harassment, impersonation, or illegal activity.
How does checkout work now?
LarpShop uses a unified order request checkout. Physical and digital items can go into the same bag, then the order is submitted for review.
Checkout does not mean instant automatic fulfillment. LarpShop reviews the order, item availability, payment method, delivery notes, and fulfillment details before the order is finalized.
Is Stripe still used?
No. The active checkout flow is manual/crypto order review. Stripe has been removed from the active checkout system.
The current flow is: add item to bag, submit order, choose crypto payment or manual review, then LarpShop verifies the order before fulfillment.
What does Request mean?
Request means the item or service needs review before fulfillment. A request is not an automatic shipment, not an instant digital delivery, and not a guarantee that the order can be fulfilled.
For request-based items, submit the order details first. LarpShop reviews availability, fulfillment, price, timing, payment status, and whether the request can be accepted.
How does crypto payment work?
If crypto payment is available, checkout may show the network, token, wallet, and amount reference for the order.
Crypto payments are still manually verified. Sending crypto does not create automatic fulfillment. LarpShop reviews the order and verifies payment before any item or service is finalized.
Only send funds to the wallet shown on the checkout page. Make sure the network, token, wallet address, and amount are correct before sending. Crypto transactions can be irreversible.
What does manual review first mean?
Manual review first means you submit the order without sending payment immediately.
LarpShop reviews the item details, delivery notes, fulfillment requirements, and customer information first. If the order can move forward, support may contact you with next steps.
Can physical and digital items be ordered together?
Yes. The current checkout is designed to keep physical and digital items together in one order request.
Physical items may require shipping review. Digital/custom items may require intake details, manual work, approval, or additional instructions before delivery.
Why did checkout block an item?
Checkout may block items that are sold out, display-only, unavailable, missing from item.js, or not valid for the active order flow.
If an item says Sold Out or Display Only, it is not available for order submission. If checkout says an item is unknown, remove it from the bag and add it again from the catalog.
Are the items real luxury products?
No, unless a listing clearly says otherwise. If something is a prop, style item, replica-style item, inspired accessory, or display piece, treat it that way.
Do not resell, represent, or describe any item as authentic luxury, official, platform-issued, investment-grade, legal tender, or brand-affiliated unless the listing clearly says it is.
Is prop money real money?
No. Prop money is not legal tender. It is for content, display, staging, entertainment, or novelty use only.
Do not use prop money as real currency. Do not try to pass it, spend it, deposit it, or represent it as real money.
Are digital services guaranteed results?
No. Digital products and services may include writing, profile articles, business mentions, scripts, files, presentation pages, or other creative assets.
They do not guarantee press placement, search rankings, dating results, business results, social outcomes, third-party reactions, or any specific result. They are presentation and creative services only.
How are digital/custom services delivered?
Delivery depends on the service. Delivery may happen through email, PDF, written copy, hosted page, file, link, message, or another confirmed format.
Some digital/custom services require intake details before work begins. You are responsible for providing accurate information, instructions, and materials needed to complete the request.
Do you accept returns?
No. All sales are final unless LarpShop.org approves an exception.
We do not accept buyer’s remorse returns, change-of-mind returns, style preference returns, size preference returns, or returns because a customer no longer wants the item.
If there is a real issue such as a missing package, damaged item, incorrect item, or delivery problem, contact support so the situation can be reviewed under the policies page.
Can I cancel an order?
Cancellation requests can be reviewed only if the order has not started processing, shipped, entered fulfillment, begun custom work, or been manually approved for fulfillment.
Once an item is processing, shipped, fulfilled, customized, opened, used, installed, digitally delivered, or manually worked on, cancellation may not be available.
Are crypto payments refundable?
Crypto transactions can be irreversible and may not be refundable once sent.
If a crypto payment is sent to the wrong wallet, wrong network, wrong token, wrong amount, or outside the approved checkout instructions, LarpShop.org may not be able to recover it.
Refunds, if approved, are reviewed case by case and may depend on transaction status, fulfillment status, fees, network conditions, and whether the order has already started.
Are digital/custom services refundable?
No. Digital services, custom work, written work, files, hosted pages, delivered copy, and completed services are final once work begins or delivery is made.
If there is a clear delivery issue, contact support with the details so it can be reviewed.
How long does shipping take?
Shipping time depends on the item, supplier, carrier, order volume, and destination.
Typical processing may take 2-7 business days before shipment. Supplier-fulfilled, special-order, large, imported, or request-based items may take 7-21 business days or longer.
Delivery estimates are estimates, not guarantees. Tracking may be provided when available.
Where do you ship?
Shipping depends on the item, destination, supplier, item size, item category, and fulfillment method.
Some items may be limited to certain regions. Some large or special-order items may require manual shipping review before final approval.
What if my package is missing?
If tracking has not updated or the package appears lost, contact support with your order details so the issue can be reviewed.
If tracking shows delivered, first check with household members, neighbors, building staff, mailroom, front desk, carrier, and local delivery location.
LarpShop.org is not responsible for packages lost due to incorrect, incomplete, or undeliverable addresses provided by the customer.
What if my item arrives damaged or wrong?
Contact support within 3 days of delivery with your order details and photos of the item, packaging, shipping label, and issue.
Depending on the situation, LarpShop.org may assist with carrier review, supplier review, replacement, store credit, partial refund, or refund. Resolution depends on the facts of the case.
What customer information do you collect?
LarpShop.org may collect information you submit during checkout, manual requests, or support contact, including name, email, handle, shipping details, delivery notes, order notes, item details, transaction references, and support messages.
Crypto wallet and transaction information may be reviewed if you choose crypto payment. LarpShop.org does not directly store full card numbers because the active checkout flow is not card-based.
How do I contact support?
Email goochus2002@gmail.com.
Include your order information, item name, email used at checkout, photos if relevant, transaction hash if relevant, and a clear explanation of the issue.
Where are the full policies?
The full customer policies are on the Policies page.
The FAQ is the plain-English summary. If there is any conflict, the Policies page controls.
Keep product claims clean. The LARP is the signal, not pretending a prop is something it is not. Full rules live on the Policies page.